Bettastep Refund and Returns Policy

Our Commitment: At Bettastep, we are committed to ensuring the satisfaction of our customers. We understand that finding the perfect pair of dance shoes is essential, and our refund and return policy is designed to make your shopping experience worry-free.

Return Policy:

• Time Frame: Customers can return products within 14 days of the purchase date.
• Condition: Returned shoes must be in their original, unworn condition, including all packaging and tags. Shoes showing signs of wear or those returned without their original packaging will not be eligible for a refund or exchange.
• Custom Orders: Customized or personalized dance shoes are not eligible for returns or exchanges unless there is a defect in craftsmanship.

Refund Process:

• Inspection: Upon receiving your return, our team will inspect the shoes to ensure they meet our return condition requirements.
• Approval: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• If you need to exchange an item for a different size or style, please return the original item following our return procedure and place a new order for the item you prefer.

Damaged or Defective Items:

• In the rare event that you receive a defective or damaged product, please contact us immediately so we can rectify the issue.

How to Initiate a Return:

• To start a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Questions:

• If you have any questions regarding our Refund and Returns Policy, please contact us for assistance.

Thank you for choosing Bettastep for your dance shoe needs. We are dedicated to providing high-quality products and ensuring our customers are completely satisfied with their purchases.